FAQ

At Angel Paws, we ensure a smooth and reliable delivery experience for all our customers. We offer express delivery in Vadodara within 24–48 hours, standard delivery across Gujarat within 2–3 business days, and shipping across India within 4–7 business days. Shipping charges are calculated at checkout based on your location, order value, and product type, so you always know exactly what you’re paying before completing your purchase.

Creating an account on Angel Paws is a straightforward process designed to get you and your furry friends pampered as quickly as possible. Follow these steps: 1. Visit our website: Go to www.angelpaws.com. 2. Locate the Log in Button: Find the "Log in" button at the top right corner of the homepage and click on it. 3. Fill in Your Details: You will be directed to Log in page where you can find Sign up option under New Customer section. Later you will find a registration form in account settings where you need to provide essential information such as your name, email address, and a password for your account. 4. Complete Pet Profile (Optional): You can also add details about your pets, such as their names, breeds, and any special needs they might have. While this is optional, providing these details can help us tailor our recommendations and services to suit your pets better. 5. Verify Your Email: After submitting the form, you will receive a verification email. Enter the Code in the email to activate your account. 6. Log In and Explore: Once your account is verified, log in using your email and password, and start exploring our wide range of pet products and services. By creating an account, you can easily track your orders, manage your pet profiles, and receive personalized offers. If you encounter any issues during the sign-up process, our customer support team is always ready to assist you. Welcome to Angel Paws, where your pets feel pampered!

At Angel Paws, we proudly serve pet parents across India. While we offer faster delivery within Vadodara and Gujarat, we also ship our carefully curated products to customers across the country through trusted courier partners. Our extensive range of products can be conveniently ordered online and delivered straight to your doorstep. Enjoy the convenience of shopping with Angel Paws and give your pets the pampering they deserve!

A: At Angel Paws, we strive to ensure a seamless shopping experience for pet lovers. At this moment we are not charging any separate platform fee as additional charges, just to keep the shopping experience worry free. All the applicable charges will be clearly displayed at checkout before you finalize your purchase. This way, there are no hidden costs, and you can feel confident in providing your furry friends with the pampering they deserve without any surprises.

At Angel Paws, since we do not charge any platform fee, this does not apply. We believe in transparent pricing with no unnecessary additional charges.

At Angel Paws, delivery charges vary based on your location and order value. We offer free delivery in Vadodara above ₹299, across Gujarat above ₹799, and across India above ₹1499. Any applicable shipping charges are clearly calculated and displayed at checkout before you place your order. Rest assured that your order will be handled with the utmost care and delivered right to your doorstep. Happy shopping at Angel Paws, where pets feel pampered!

At Angel Paws, shipping charges are generally non-refundable. However, if there is an issue from our side, such as a damaged or incorrect product, we ensure a fair resolution which may include a refund of the shipping charges.

At this moment Angel Paws is only accepting prepaid orders. You can place your order using Visa, Mastercard, Amex Etc. Also, you can use Manual Payment mode while completing your order by making the payment using given Instructions. Once the order if placed, you can share your order number and payment confirmation screenshot through your UPI App and you will get the payment confirmation email and other details. We will soon be bringing up an option for Cash On Delivery orders.

To update your contact details on your Angel Paws account, follow these simple steps: 1. Log in to Your Account: - Visit the Angel Paws website and click on the "Log In" button located at the top right corner. - Enter your email address and password to access your account. 2. Navigate to Account Settings: - Once logged in, click on your profile icon or username, which is typically found at the top right of the webpage. - Select "Account Settings" or "Profile" from the dropdown menu. 3. Edit Contact Information: - Within the Account Settings page, find the "Contact Information" section. - Click the "Edit" or "Update" button next to your current contact details. 4. Update Your Details: - Enter your new contact information, including your email address, phone number, and address as needed. - Double-check the accuracy of the entered details to ensure everything is correct. 5. Save Changes: - After updating your information, click the "Save Changes" button to ensure your new contact details are stored in our system. 6. Confirmation: - You will receive a confirmation email to your updated email address. This is to ensure the security and accuracy of your account information. By following these steps, you can keep your account details current and ensure you receive all communications and deliveries from Angel Paws without any issues. If you encounter any problems during the process, feel free to contact our customer support for assistance.

At Angel Paws, we strive to make your shopping experience as seamless as possible. To update your shipping details or add multiple shipping addresses, follow these simple steps: 1. Log In: Start by logging into your Angel Paws account with your username and password. 2. Navigate to Account Settings: Once logged in, click on your profile icon located at the top right corner of the page. From the dropdown menu, select "Account Settings." 3. Update Shipping Details: In the Account Settings section, you will find an option labeled "Shipping Addresses." Click on it to view and manage your shipping details. To update your current shipping address, simply click the "Edit" button next to your existing address, make the necessary changes, and then click "Save." 4. Add Multiple Addresses: To add more than one shipping address, click on the "Add New Address" button. Enter the details for the new address, including the recipient's name, street address, city, state, and ZIP code, and then click "Save." You can repeat this process to add as many addresses as you need. 5. Set Default Address: You have the option to set a default shipping address by clicking the "Set as Default" button next to any of your saved addresses. This will be the address automatically selected during checkout, though you can always choose a different address if needed. By following these steps, you can ensure all of your furry friends' essentials are delivered where you need them, hassle-free. If you encounter any issues or need further assistance, please feel free to contact our customer service team, and we will be happy to help.

To update your email address for your Angel Paws account, follow these simple steps: 1. Log in to your Angel Paws Account: Visit the Angel Paws homepage and click on the "Log In" button located at the top right corner. Enter your current email and password to access your account. 2. Access Account Settings: Once logged in, click on your profile icon or username at the top right corner of the page. From the dropdown menu, select "Account Settings." 3. Update Email Address: In the Account Settings page, you will see a section labeled "Email Address." Click the "Edit" button next to your current email address. 4. Enter New Email: Enter your new email address in the provided field. Make sure to double-check for any typos to ensure you receive all communications from us. 5. Save Changes: After entering your new email address, click the "Save Changes" button to update your information. An email confirmation will be sent to your new address to verify the change. If you encounter any issues or need further assistance, feel free to contact our customer support team at support@angelpaws.com. We're here to help make sure your furry friends receive the best care and love from Angel Paws.

At Angel Paws, we understand that plans can change, and you may need to update your shipping address after placing an order. To change or modify your shipping address, please follow these steps: 1. Contact Customer Support: Immediately reach out to our customer support team via our contact page or by calling the number provided on our website. The sooner you notify us, the better we can assist you in addressing the change. 2. Order Number: Have your order number ready. This helps our team locate your order quickly and accurately. 3. New Shipping Address: Provide the full details of the new shipping address, including street address, city, state, and zip code. 4. Confirmation: Our customer support team will confirm the address change with you and update your order information accordingly. Please note that address changes are possible only if the order has not yet been processed or shipped. We will do our best to accommodate your request, but once an order is out for delivery, we regrettably cannot make any changes but you cancel and make a new order. Thank you for understanding, and we appreciate your cooperation in ensuring your furry friends receive their pampering products without delays.

At Angel Paws, we operate as an online-first pet store to provide convenience and a curated selection of products. This allows us to serve pet parents efficiently while maintaining quality and affordability. We are working on having Physical / Office Stores in near future, which will be updated on out website. Until then keep shopping on Angel Paws online to give your pets the love and care they deserve.