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Angel Paws'  Store Policies

Welcome to Angel Paws. By accessing or purchasing from our website, you agree to the following terms and policies. These are designed to ensure a smooth, transparent, and secure shopping experience for all our customers.
 

1. 📝General Information:

By using our website, you agree to comply with all applicable policies, including our Shipping Policy, Return Policy, and Refund Policy.

Angel Paws reserves the right to update or modify these policies at any time without prior notice. Customers are advised to review this page periodically.
 

2. 🛍 Product information & Availability:

  • We strive to keep all product listings accurate and up to date

  • Product availability is subject to change without prior notice

  • In case an item becomes unavailable after order placement, we will inform you and offer an alternative or refund

  • Product images are for representation purposes; slight variations in color or packaging may occur.
     

3. 📦Order Process:

  • Orders are typically processed within 24 hours of confirmation

  • You will receive an order confirmation via email/WhatsApp

  • Orders can be modified or cancelled within 24 hours of placement

  • Once an order is shipped, it cannot be cancelled
     

4. 💰Pricing & Payment:

  • All prices are listed in INR (₹)

  • Prices are inclusive/exclusive of taxes as mentioned on the product page

  • Applicable taxes (GST) are calculated at checkout

  • We accept secure payments via trusted payment gateways (Razorpay, UPI, Cards, Net Banking, etc.)

  • In case of pricing errors, we reserve the right to cancel or modify the order.
     

5. 🚚 Shipping & Delivery:

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  • Shipping charges are calculated at checkout based on location, order value, and product type

  • Delivery timelines:

  • ⚡ Vadodara: 24–48 hours

  • 🚚 Gujarat: 2–3 business days

  • 🇮🇳 Rest of India: 4–7 business days

  • Free shipping is applicable based on order value (as per Shipping Policy)

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📦 Heavy & Bulk Items:

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  • Certain products (e.g., 10KG+ pet food) may have separate weight-based shipping charges

  • These items may not qualify for standard free shipping offers

  • Delivery timelines may vary due to external factors such as courier delays or location constraints

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6. ❗Address Accuracy:
 

  • Customers must provide complete and accurate shipping details

  • Angel Paws is not responsible for delays or non-delivery due to incorrect address or contact details

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7. 📞 Customer Support:

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  • Support Hours: Monday to Friday, 10:00 AM – 6:00 PM

  • We aim to respond within 24–48 hours

  • 📧 Email: info@angelpaws.co.in
    📞 Phone/WhatsApp: +91 90333 16965

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8. 🔐Privacy & Security:
 

  • We respect your privacy and only collect necessary customer information

  • Personal data is used solely for order processing and customer support

  • We do not sell or share your data with third parties (except logistics/payment partners)

  • All transactions are secured via encrypted payment gateways
     

9.⚖️ Use of Website:
 

  • Users agree not to misuse the website or engage in fraudulent activities

  • All website content (logos, images, text) is the intellectual property of Angel Paws

  • Unauthorized use or reproduction is strictly prohibited

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10. ⚠️Limitation of Liability:

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  • Angel Paws shall not be liable for any indirect or consequential damages arising from the use of products or services

  • Our liability is limited to the value of the product purchased

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11. 🔄 Policy Updates:
 

We reserve the right to update or modify these policies at any time. Changes will be reflected on this page with the updated date.
 

12. ⚖️Governing Law:

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These policies are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Vadodara, Gujarat.

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13. 📩Contact Us:

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For any questions, concerns, or feedback:

📧 info@angelpaws.co.in
📞 +91 90333 16965
 

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